Privacy Policy

Effective Date: January 1, 2024

Introduction

This Privacy Policy explains how frost-stag.com collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring your privacy and complying with applicable data protection laws.

Information We Collect

We collect the following types of information:

Personal Information: When you submit a consultation request, we collect your name, email address, and any project details you provide.
Usage Information: We may collect information about how you interact with our website, including pages visited and time spent on the site.
Technical Information: We collect IP addresses, browser type, device information, and referring website addresses through standard web technologies.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your consultation requests and service inquiries
To provide and improve our garden care and landscaping services
To communicate with you about your projects and our services
To analyze website usage and improve user experience
To comply with legal obligations and enforce our terms

Legal Basis for Processing

We process your personal information based on:

Consent: When you submit a form or contact us, you provide consent for us to process your information
Legitimate Interests: We have legitimate business interests in providing services and improving our website
Contractual Necessity: Processing may be necessary to fulfill service agreements with you

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

Service providers who assist us in operating our website and delivering services
Legal authorities when required by law or to protect our rights
Business successors in the event of a merger, acquisition, or sale of assets

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Consultation requests and service records are typically retained for three years.

Your Rights

Under applicable data protection laws, you have the following rights:

Access your personal information and request a copy
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to processing of your information
Request restriction of processing
Data portability where applicable
Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes constitute acceptance of the revised policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Frost-stag
47 Redland Grove
Bristol, BS6 6PG
United Kingdom
Email: [email protected]